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The fair treatment of clients is central to the delivery of the Financial Conduct Authority retail regulatory agenda, which aims to ensure an efficient and effective market and thereby help consumers achieve a fair deal.
Firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring that the firm and staff at all levels deliver the consumer outcomes relevant to their business through establishing an appropriate culture.
Mortgages Expert Ltd fully supports the Financial Conduct Authority TCF initiative and believes it satisfies the six consumer outcomes which are summarised below:
Please contact us in the first instance if for any reason you feel dissatisfied with any aspect of our service.
We will do everything we can to address your complaint and attempt to put things right as quickly as possible.
If you are unhappy with the service you have received or a product we have arranged on your behalf, a copy of our complaints procedure, which sets out how we will handle your complaint, is available upon request.
If you would like to make a complaint please contact us either in writing to: Complaints, TenetLime Limited, 5 Lister Hill, Horsforth, Leeds, LS18 5AZ; or by e-mail: firstname.lastname@example.org; or by telephone: 0113 239 0011.
If we are unable to settle your complaint or you are unhappy with our response, the Financial Ombudsman Service may be able to help. We will explain how at that point. If you require further information about the Financial Ombudsman Service you can contact them directly: Tel: 0800 023 4567. Website: www.financial-ombudsman.org.uk